Situation #1 – Received Incorrect or Unfitting Wheels?
We stand by our 100% fitment guarantee. If you've received an incorrect fitment, size, color, or the wrong wheel, we'll correct our mistake and send the right wheels at no additional cost. Please ensure all packing materials and original items remain intact until we retrieve them.
Situation #2 – Not Satisfied with Your Purchased Wheels?
If you're not pleased with your purchased wheels, you can return them. However, a 25% restocking fee and shipping charges will apply. This is due to the labor and shipping costs involved in delivering your order.
Situation #3 – Received a Damaged Wheel?
If your delivered wheel is damaged, notify us immediately. We recommend checking all your merchandise upon delivery. If that's not possible, ask someone else to do it for you.
If you discover any damage, contact us immediately. We have a 7-day window to initiate a claim with the freight carrier. Keep the boxes and shipping labels safe, and we'll handle the rest.
We are proud to say that "If it does not fit, we don't ship". That is our policy. Just make sure you enter the vehicle's year, make and model before you start your purchase.
HERE AT THE RiDE ON RIMS YOU CAN BUY WITH CONFIDENCE.
One (1) year Standard Manufacturer Warranty:
Every wheel sold under this website has a one (1) year warranty from its manufacturer. If you have any issues with the wheels you have purchased from us, we will be glad to hear from you. We’ll submit a request for warranty with the manufacturer of your wheels on your behalf. Keep in mind that is solely up the manufacturer to decide about their warranty and/ or if warranty will be available for you. The Rims Zone have no influence on the decisions made by manufacturers.
You should find the manufacturer warranty inside of every wheel box. You’ll also find it online at the manufacturer/wheel brand’s website.
Manufacturers one (1) year warranty covers for the basics manufacturing issues such as out-of-round problems, wheel defects or structural damages.
Issues with the finish such as painting, clear coat or chrome peel is only warranted if customer notify us at the time of delivery or within 7 days of the delivery date. There’s no warranty on driven wheels or tire mounted wheels.
Cosmetic issues such as scratches, scuffs or cracks caused when driving or parking or any impact damages (pot holes) are not covered by the one year standard manufacturer’s warranty.